WeLab Bank – HK Virtual Bank

3.4
1.59K reviews
100K+
Downloads
Content rating
Everyone
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About this app

WeLab Bank understands your needs. We help you to manage, save & grow your money, so you can sit back, relax and live life the way you want.


• Open a bank account seamlessly in as fast as 5 minutes online#, faster than brewing a cup of coffee
• Groundbreaking time deposit interest rates that gives you ultra flexibility
• Managed by investment experts, “Digital Wealth Advisory” enables you to diversify investment with ease. Featured Funds covering top funds, enjoy no subscription fee1

GOSAVE 2.0 TIME DEPOSIT:
• Various deposit tenors to manage your financial needs better
• As little as HKD10 to start saving and making your wallet wealthier
• Place and start your savings journey anytime and anywhere without waiting
• Unique and surprise offers are always there for you!

START INVESTING WITH FUNDS2:
WeLab Bank offers two ways of fund investing.
1) Featured funds: Select your funds from a list of popular funds from global fund houses.
2) Digital Wealth Advisory: Receive personalized portfolios recommended by our smart system.
• Funds from global fund houses
• No lock-up, redeem funds any time
• Start investing at HKD100

GOOD LOOKING ALL-IN-ONE CARD
• Instant access to a virtual WeLab Debit Card
• Get a free numberless physical WeLab Debit Card3
• Spend with ease! Wherever you like, whenever you like

WELAB BANK PERSONAL LOAN
• WeLab Bank exclusive “Loan Masters4", combined by high-end intelligent systems to provide assistance to you at any time
• Get preliminary approval in just 3 steps, all via your WeLab Bank app
• Enjoy low interest monthly fixed loan, and zero handling fee
• Card Debt Consolidation Plan providing personalized solution to help you save up to 97% interest expense

GIVING YOU A PEACE OF MIND
• Instant notifications on every transaction
• Modern technology that gives you control of your own spending. Set your payment limits, activate your card - all in just a few taps
• In-app and phone support from our friendly customer service agents based in Hong Kong. We are always here to help.

SECURE BANK:
WeLab Bank Limited is a member of the Deposit Protection Scheme in Hong Kong. Eligible deposits taken by WeLab Bank are protected by the Scheme up to a limit of HKD 500,000 per depositor.

To borrow or not to borrow? Borrow only if you can repay!

Services and offers mentioned above are subject to relevant terms and conditions. Please refer to our webpage for details.

#Actual time to open this Hong Kong virtual bank account with WeLab Bank may vary depending on factors such as your connectivity and mobile phone.
1 0.08% monthly platform fee will be charged for featured funds service.

2Note: Information is for reference only and does not constitute any investment advice, offer or solicitation to offer or recommendation of any investment product. Investment involves risks.

*We categorise the funds into different investment themes set by us based on the funds' information and provide theme descriptions. Information relevant to the funds and categorisation is for reference only and does not constitute a solicitation, offer or investment advice.

3 WeLab Debit card will deliver to Hong Kong mailing address onlyWe do not send physical cards to customers with non-Hong Kong addresses. Customers can binded linktheir WeLab Debit Card to their e-wallet for making transactions.

4 Loan Masters refer to WeLab Bank’s self-developed approval system that works in tandem with the team that follows up with the customers, to provide professional advice to customers based on their unique loan requirements and financial situations.

The App and its information are not intended for use in jurisdictions where prohibited by law or regulation.
Updated on
Mar 28, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
1.59K reviews
Eric
June 13, 2023
I'm an existing customer, soon to lose my business due to inefficiency of the app. After changing my phone I had to log in and have my account validated, which is fair. I logged in, it sent me an OTP, then it requests to scan my ID, however, after numerous times, after selecting scan ID, the app closes and won't proceed onto the next step. After calling customer service, I was told I won't be able to use the app for certain phones so won't be able to validate, even physically by appointment.
5 people found this review helpful
Tomas
September 30, 2020
It only works with certain phone brands, hence the freezing problems during the ID photo taking. Once you get passed through the ID photo taking step, you'll find out it only works for HK permanent residents. EDITED: It works for non-permanent residents now. I successfully started using the app. HOWEVER: The verification process was too difficult and most of the people won't find good conditions to take a picture of their HKID. The notification settings is missing, or difficult to find, which is bad as well. Every time you pay using this app, you receive an email, SMS, and confirmation through the app. You can't turn it off. I can't go higher than 3 stars at this moment, hopefully they're still working on the settings.
38 people found this review helpful
WeLab Bank Limited
August 6, 2020
Hi Tomáš Sikora 👋🏻 We are sorry to hear that 🥺 While you are not necessary to be a HK permanent resident for onboarding. Could you please give us a 📞 at +852 3898 6988 so we can help you out? Looking forward to having you onboard soon!
Kian Caskey
April 26, 2021
I tried to open an account 3 months ago but I was stuck in scanning the id card with my Samsung phone with android 10. I gave up at that time. I thought there will be improvement this time. But it seems that I overestimate the app. I still can't open an account and stuck in scanning the ID card as well. I have no ideas how good this app is if not fixing the registration problem. This is the app I gave up twice. I don't think I have any expectation on it anymore.
10 people found this review helpful
WeLab Bank Limited
May 3, 2021
Hello 👋 Thanks for your feedback ❤️ We are trying to improve the user experience at this moment. We’d love to help you with this! To better understand the issue & provide immediate support, would you please give us a 📞 at +852 3898 6988?